Shipping Policy
Shipping Policy
This Shipping Policy explains order processing, delivery estimates, shipping charges, tracking, and how to request help with delayed or missing packages.
1. Order Processing
Orders are typically processed within 1-3 business days after payment is confirmed. Business days do not include weekends or public holidays. Orders requiring address clarification, payment review, or additional verification may take longer. Processing time is separate from transit time.
2. Estimated Delivery
Standard delivery is generally estimated at 10-20 business days after dispatch. Delivery estimates are not guaranteed and may vary by destination, carrier capacity, customs procedures, severe weather, public holidays, and other circumstances outside reasonable control.
3. Shipping Charges
Available shipping methods and charges are displayed at checkout based on the destination, order contents, and selected service. Review the shipping charge and final order total before completing payment. No free-shipping threshold applies unless a specific promotion is clearly displayed at checkout.
4. Fulfillment Locations
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. Products in the same order may occasionally be shipped separately. We do not represent that every order is shipped from the United States.
5. Address Accuracy
Please provide a complete and accurate delivery address. Contact service@uvexani.com promptly if an address correction is needed. We will try to assist, but changes cannot be guaranteed after processing or dispatch. Additional carrier charges caused by an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.
6. Tracking
After dispatch, a shipping confirmation email with available tracking information will be sent to the email address used at checkout. Tracking may take several business days to update after the carrier receives the parcel.
7. Delays and Customs
International shipments may be reviewed by customs. Import duties, taxes, or fees, when not collected at checkout, may be charged by the destination authority and are the customer's responsibility unless applicable law or the checkout display states otherwise. If a material delay occurs, contact us with your order number so we can review the shipment.
8. Lost, Stalled, or Disputed Delivery
If tracking has not updated for an extended period, the package appears lost, or you cannot locate a shipment marked delivered, email us with your order number and delivery details. We will review the available records and work with the carrier or fulfillment partner as appropriate. A delivered tracking scan will not automatically prevent review of a good-faith claim.
9. Damaged Packages or Incorrect Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us promptly. Include the order number and clear photographs or video of the product, packaging, and shipping label where relevant. After review, we will provide an appropriate replacement, refund, or return solution at no additional cost where the issue is confirmed to result from our error or a product defect.
10. Contact
For shipping assistance, email service@uvexani.com and include your order number.
Important: Processing and delivery estimates must match the information shown in checkout, product pages, FAQs, and other store policies.